1. Scope and delivery times. CAT SRL carries out shipments exclusively within Italy. Products can be collected directly at our premises or delivered by courier to the address provided by the Customer when placing the order. Delivery normally takes place within 4–7 working days from confirmation, except in cases of force majeure. In the absence of a specific date, delivery will take place within the estimated time shown at checkout and, in any case, within a maximum of 30 days from order confirmation.
2. Failed delivery. If the courier is unable to make the delivery, the order will be deposited at the courier’s warehouse. The Customer will receive a notice with the location of the order and instructions to arrange a new delivery. If the Customer cannot be present at the agreed delivery time, they must promptly contact CAT SRL to set a new date.
3. Tracking. The Customer will receive an e-mail containing the tracking number and a link to monitor the shipment status. Deliveries are carried out from Monday to Friday, excluding public holidays and national holidays.
4. Termination for failed delivery. If delivery cannot take place for reasons not attributable to CAT SRL, after 30 days from the date the order was available, the contract will be considered terminated and any amounts already paid will be refunded, net of any costs incurred.
5. Shipping costs. Delivery costs are borne by the Customer and are clearly indicated at the time of the order.
6. Checks upon delivery. The Customer must immediately check the condition of the packaging and the product. In case of anomalies, the package must be accepted with “subject to inspection” noted on the delivery document, specifying the reason, or refused if clear tampering is evident. Failure to annotate may compromise any claims against the courier.
7. Delivery documents. CAT SRL is not responsible if, at the time of delivery, the courier does not provide the Customer with any document (hereinafter also “waybill”) certifying delivery. Shipping costs remain the responsibility of the Customer.
8. Checks for disputes. The Customer must check, at the time of delivery or collection, any damage or tampering of the packaging and/or the product, essential for any future dispute. Always inspect the packaging and accept with reservation if compromised or refuse if tampered with.
9. Anomalies or non-conforming products. In case of delivery of a product, in whole or in part, different from the order and/or damaged, the Customer must: (i) immediately notify the anomaly to the courier; (ii) inform CAT SRL by e-mail within no later than 8 (eight) days, which shall be considered a binding and non-extendable term, from the date of receipt or collection of the products, keeping the invoice and the courier’s waybill. Upon receiving the report, CAT SRL will contact the Customer and initiate the return procedure. Costs will be borne by CAT SRL in the event of a confirmed anomaly.
For the return of goods, the Customer, following CAT SRL’s instructions, must return the defective product in its original packaging, intact in all its parts, including all components, accessories, packaging materials, boxes and documentation. Failure to comply may result in refusal of replacement or refund.
10. Replacement or refund. Once the product has been received and anomalies have been verified, CAT SRL will either provide a replacement with a conforming item or issue a refund of the amounts already paid by the Customer, within the necessary technical timeframe.